How long will the delivery take?
It’s really quick! We strive to deliver all our orders / products in the fastest time possible. Depending upon your address, the delivery time may vary between 7 – 15 working days. That still won’t stop us from trying to get you your order faster. On each product’s display page, you can enter your location’s pin code to check when you can expect to receive the delivery.
How can I track my order?
You can track your order as soon as it is shipped out. To know the status of your item real time, just tap on the tracking link sent to you. Alternatively, you can also login to and visit the ‘My Account’ section to know your order status.
Will all the products be shipped out together?
We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don’t wait even a minute longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery; so that you can track it till we knock on your door.
How much will the shipping cost me?
All orders will be shipped free of cost. In any situation if shipping mode is change we will inform you.
Will I have to be personally present to receive my order?
We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.
What should I do if I miss my delivery?
We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again.
Can I change my delivery address or mobile number once the order has been placed?
Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.
Why is the Cash on Delivery (COD) option not offered in my location?
Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net Banking. We are not saying that this will be permanent; your pin code might be COD- enabled in the future. Do check!
Do you deliver everywhere in India?
That’s the big dream and we’re sure we’ll achieve it soon! We strive to deliver to all the pin codes of India. At the time of shopping, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address.
Do you deliver internationally?
Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.
Are your products genuine?
You bet! We make sure that our products are 100% Genuine. Along with that, we take each product through a multiple-point quality check before shipping it out to you. That’s the last thing you need to worry about!
I need a copy of my invoice for my order placed with Shoppersduniya. How do I go about with it?
We ship all packages with an invoice that can be found along with the product. If after receiving the package, you need another invoice, give us a buzz and we’ll email you a soft copy.
What are the various statuses an order can have?
The various statuses are: Confirmed: This means that an order has been placed and the confirmation has been sent to you. Packed: This means that your order is packed and ready for dispatch. Dispatched: This means that the order is speeding towards you. Delivered: This means that the order has been delivered to you.
The package I received was damaged?
We request you not to accept a package if it is tampered. In case you already have and that has an issue, please reach out for help.